Frequently asked questions

We aim to contact you within 48 hours of submitting your appointment request. If you do not hear from us within that time, please check your spam folder or reach out directly to our Newark, DE office

We offer a wide range of mental health and wellness services both in person at our Newark, DE office or online via telehealth, including individual therapy, couples counseling, family therapy, child and adolescent therapy, and support for life transitions. Our clinicians use evidence-based approaches tailored to each client’s unique needs and goals.

Yes, we accept many major insurance plans for therapy services in Newark, DE. Coverage varies by provider and plan, so we recommend contacting your insurance company or our office to verify benefits prior to your first appointment.

Accepted insurance plans may vary by clinician and service. Our team is happy to help confirm whether your specific plan is accepted and review any out-of-pocket costs before your first session. Some examples of plans we accept are Blue Cross Blue Shield, AmeriHealth Caritas, Cigna, Highmark, Aetna, United Healthcare, Delaware First Health, and Allied Trades Assistance Program.

Copays, deductibles, and coinsurance amounts are determined by your insurance plan. We recommend contacting your insurance provider directly for detailed benefit information. Our office can also assist with general questions about billing and coverage.

Yes. We offer self-pay options for clients who prefer not to use insurance or whose plans are not accepted. Self-pay rates can be discussed during scheduling.

Yes. We offer both in-person therapy in Newark, DE and virtual therapy sessions for added convenience and accessibility.

Your first session is an intake appointment. During this session, your therapist will learn more about your concerns, discuss your goals for therapy, and review confidentiality, policies, and next steps. This helps create a personalized treatment plan focused on your mental health and well-being.

You may request a specific therapist when scheduling your appointment. If that therapist is unavailable we will suggest a suitable alternative to fit your needs. If you are unsure who would be the best fit, our Newark, DE team can help match you with a provider based on your needs and preferences.

We work with children, teens, adults, couples, and families. If you are unsure which service or provider is right for you or your child, we are happy to help guide you.

Most therapy sessions are 45 to 60 minutes, depending on the service and provider.

No special preparation is required. Simply come ready to talk openly about what you are experiencing. If you have relevant medical, school, or therapy records, you are welcome to bring them.

We ask that cancellations or rescheduling requests be made at least 24 hours in advance. Late cancellations or missed appointments may be subject to a fee.

Yes. All therapy services are confidential and follow professional and legal privacy standards. Information is only shared when required by law or with your written consent.

Absolutely. Finding the right therapeutic relationship is important. If you feel a different provider may better meet your needs, we can assist with a smooth transition.

Yes. Our therapists in Newark, DE support individuals experiencing anxiety, depression, trauma, stress, relationship challenges, and major life changes, among other concerns.

If you are experiencing a mental health emergency or are in immediate danger, call 911. You can also contact the Suicide and Crisis Lifeline by calling or texting 988 for immediate support.

To get started, submit an appointment request through our website or contact our office directly. Our team will guide you through the next steps and answer any questions you may have.